Privacy Policy
Last updated: February 2017
Thank you for visiting www.bombayrealty.in, an online store operated by Bombay Realty.
This page informs you of our policies regarding the collection, use, and disclosure of Personal Information we receive from users of the site.
We use your Personal Information only for providing and improving the site. By using the site, you agree to the collection and use of information in accordance with this policy.
Accuracy of Information On Our Site
We may update Our Sites from time to time, and may change the content at any time. Although we make reasonable efforts to update the information on Our Sites, please note that any of the content may be out of date at any given time, and we are under no obligation to update it.
We do not guarantee that Our Sites, or their content, will be free from errors or omissions. Bombay Realty excludes all liability for any errors or omissions in the content to the fullest extent permitted by law.
What data we collect
We may collect different categories of Personal Data depending on the nature of interaction and purpose. These categories include:
- Identity Information: Includes name, photograph, signature, age, gender, date of birth and government-issued identifiers such as PAN, Aadhaar, passport or other identity documents, Social Security Number, other country identifiers, where permitted under applicable law.
- Contact Information: Includes mobile number, telephone number, email address, residential address and correspondence address.
- Customer & Property-Related Information: Includes property preferences, budget range, project interest, site-visit records, unit selection details, booking details, allotment information, correspondence related to sales, possession, handover and post-handover services.
- Channel Partner, Broker & Agent Information: Includes personal and business contact details of channel partners, real-estate agents, brokers and consultants; RERA registration details; commission and incentive records; performance data; agreements and onboarding documentation.
- Landowner & Development Partner Information: Includes identification and contact details of landowners, development partners, joint-venture counterparts and their authorised representatives, including ownership and contractual information.
- Financial Information: Includes bank account details, payment records, transaction history, loan-related documentation (for facilitation purposes), refunds, invoicing details, and statutory payment information.
- Professional & Employment Information: Includes recruitment data, employment details, educational qualifications, onboarding documentation, role and designation information, and internal workforce-management records.
- Marketing & Communication Information: Includes enquiries, feedback, surveys, participation in promotions, events, campaigns, customer support interactions and communication preferences.
- Technical & Usage Information: Includes IP address, device identifiers, browser type and version, operating system, access logs, cookies and information on how users interact with our websites, mobile platforms and digital tools.
Where applicable, we may collect and process personal data of a child (viz. an individual who has not completed the age of eighteen years) strictly based on verifiable consent from a parent or legal guardian.
Purpose
We collect and process personal data for the following purposes:
- To engage with customers, prospective buyers, investors and occupiers, including responding to enquiries, scheduling site visits, managing bookings, allotments, agreements and handovers.
- To onboard, engage and manage channel partners, brokers, real-estate agents, consultants and intermediaries, including commission management and regulatory compliance.
- To communicate marketing materials, project updates, offers, campaigns, events and announcements, subject to applicable consent requirements.
- To comply with legal, regulatory and statutory obligations, including under RERA, taxation, corporate and real-estate-specific laws.
- To conduct internal administration, audits, reporting, analytics, security, risk-management and business-improvement activities.
By voluntarily submitting your personal data to us, you consent to our collecting and processing of your personal data for the above-mentioned purposes. You may give, manage, review or withdraw your consent through a Consent Manager registered as per applicable laws, if any. Where applicable, we will give you the option to opt out of receiving certain communications.
Who we may share your Personal Data with
We may share Personal Data for the purposes set out above with the following parties:
- Third party service providers acting under our instructions, such as IT and system service providers and our professional advisors. All such service providers are contractually obligated to implement appropriate safeguards and process data only for specified purposes
- Governmental or regulatory authorities and law enforcement agencies
- Entities within the Wadia Group
- Third parties where required for business or legal purposes, in accordance with applicable laws or based on consent.
Miscellaneous
We reserve the right to update, change, or modify this Privacy Notice at any time without notice. To make sure you are aware of any changes, please review this Privacy Notice periodically.
You can access this Privacy Notice in English or any of the languages required under applicable laws. To request a translated version, please contact us.
Contact Us
If you have any questions regarding this Privacy Notice or the collection, processing, use, storage or retention of your Personal Data, wish to exercise your rights under this Privacy Notice or want to report a grievance, please contact us at:
Email: bdmc.grm@bombaydyeing.com
Address: Neville House, J.N. Heredia Marg, Ballard Estate, Mumbai - 400001
Information Collection and Use
While using our website, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. This information may include but is not limited to your name, address, gender, age, nationality, work, occupation, interests, marital status, visit pattern, purchase pattern, family details, travel, hobbies, addresses, and names of friends and associates as is available from your visits to Bombay Realty Website. We use this information to make your purchase journey easy. The contact details provided may be used for delivery of your order or for communications regarding the delivery of your order.
This information may also be used to share marketing or promotional materials on the Bombay Realty products from time to time, if you provide consent. You may receive text messages, phone calls, emails, or paper mails from us to provide information on the latest products or promotions. Please note that when you register on the website or subscribe to our newsletters or opt-in to receive special offers and new releases, your contact information (including your name, address and e-mail address as requested) is added to our secure database. We do not share this information with any third party, except with the courier company when delivering your product.
How do we use your information?
We may use the information we collect from you when you register, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
- To quickly process your transactions when you subscribe.
- To send periodic emails regarding our services, newsletters and upcoming events, apart from reminders for renewal of your subscription with us.
- To improve our website in order to serve you better.
- To serve you better by responding to your service requests.
- To personalize each and every user’s experience and to allow us to deliver the type of content and product offerings in which you are most interested.
- To administer a contest, promotion, survey or other site features.
The Website shall use the information collected from You in accordance with applicable laws including but not limited to the Information Technology Act, 2000 and the rules made there under and use the data only for the purpose of completing the transaction or for purposes as may be required under the laws.
Log Data
Like many site operators, we collect information that your browser sends whenever you visit our site. This Log Data may include information such as your computer's Internet Protocol (IP) address, browser type, browser version, and the pages of our site that you visit, the time and date of your visit, the time spent on those pages, and other statistics.
Cookies
Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your computer's hard drive. Like many websites, we use ‘cookies’ to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of the Bombay Realty website.
If you still wish to remove cookies from your browser, please visit http://www.allaboutcookies.org/manage-cookies/index.html for more information. You can also find out more about ‘How Cookies Work?’ at http://www.allaboutcookies.org.
Security
All the information that we collect from our users is stored on a secure server protected by firewalls. We have appropriate technical and security measures in place to prevent unauthorized access to or accidental loss of your information. All information that is collected at the time of payment, like card details, names, passwords etc. are encrypted using Secure Socket Layer (SSL) coding.
Please remember that even though we follow many security protocols to keep your personal information safe, no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.
Disclaimer
Bombay Realty shall not be responsible for the indirect, consequential loss or claims, damages that you may suffer due to the loss of any information submitted by you on this website including but not limited to the information with respect to your credit card, debit card, bank details or representations made by any advertisers and sponsors on this website. You accept sole responsibility and risk associated with the use and results of this website material, irrespective of the purpose to which such use or results are applied.
Limitation of Our Liability
To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to Our Sites or any content on them, whether express or implied.
We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with: use of, or inability to use, Our Sites; or use of or reliance on any content displayed on Our Sites.
If you are a business user, please note that in particular, we will not be liable for: loss of profits, sales, business, or revenue; business interruption; loss of anticipated savings; loss of business opportunity, goodwill or reputation; or any indirect or consequential loss or damage.
If you are a consumer user, please note that we only provide Our Sites for domestic and private use. You agree not to use Our Sites for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of Our Sites or to your downloading of any content on it, or on any website linked to it.
Queries and Complaints
We are committed to protect your personal information collected and processed by us and look forward to your continued support for the same. In case of any feedback or concern regarding protection of your personal information, or any privacy related feedback or concerns you may contact Sivakumar Nair at bdmc.grm@bombaydyeing.com.
The Website seeks your personal information either (i) to validate and process your request for the services of the Website or information; or (ii) to improve the quality of the Website; or (iii) to assist you to determine which services best meet your needs; or (iv) to facilitate our internal business operations, including the fulfilment of any legal and regulatory requirements; or (v) to provide you with recommendation about services you may be interested in, based on your use of the Website; or (vi) to provide you with marketing communications and advertising that the Website believes may be of interest of you; or (vii) to facilitate your purchases; or (viii) to facilitate your usage of any information, entertainment, promotion and/or engagement services/facilities availed by you though the Website; or (ix) to facilitate your participation in various contests or programs conducted by us and/or by our parent company, affiliates, subsidiaries or agents on the Website.
You agree that the Website may collect such personal information, whenever relevant, to help providing you with information and to complete any transaction or provide any product or services you have requested or authorized. You also consent to the collection of certain personal information in the course of you applying for the products and/or services.
Dispute Resolution
In the event of any dispute, difference or claim arising out of this Privacy Policy, it shall be settled in accordance with the laws of India through the regular judicial process and the courts of Mumbai, India shall have exclusive jurisdiction.
Your Consent
By using the Site and/ or by providing your information, you acknowledge our use of your personal information in the manner as set out in this Privacy Policy. You hereby represent and warrant to the Website that:
All information derived from in relation to you are true, correct, current and updated. All information given do not belong to any third party, and if they do belong to a third party, you are authorized by such third party to use, access and disseminate such information. You shall indemnify and hold harmless the Website and each of the Website’s officers, directors, contracts or agents and any third party relying on the information provided by you in the event You are in breach of this Policy. Your actual order details may also be stored with us and you may access this information by logging into your account on the Website. Here you can view the details of your orders that have been completed, those which are open and those which are shortly to be dispatched and administer your address details, bank details and any newsletter to which you may have subscribed. You undertake to treat the personal access data confidentially and not make it available to unauthorized third parties. We cannot assume any liability for misuse of passwords unless this misuse is our fault.
Changes to Privacy Policy
We reserve the right to update or change our Privacy Policy at any time and you should check this space periodically. Your continued use of the service after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.
Third-Party Services
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers. In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located. Once you leave our website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements prior to entering their website.
Electronic Communication
When you voluntarily send us electronic mail / fillup the form, we will keep a record of this information so that we can respond to you. We only collect information from you when you register on our site or fill out a form. Also, when filling out a form on our site, you may be asked to enter your: name, e-mail address or phone number. You may, however, visit our site anonymously. In case you have submitted your personal information and contact details, we reserve the rights to Call, SMS, Email or WhatsApp about our products and offers, even if your number has DND activated on it.